{"id":601,"date":"2022-04-12T09:35:57","date_gmt":"2022-04-12T09:35:57","guid":{"rendered":"https:\/\/www.cruillaconcerts.cat\/?page_id=601"},"modified":"2025-12-04T17:54:35","modified_gmt":"2025-12-04T17:54:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.cruillaconcerts.cat\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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Preguntes freq\u00fcents<\/h1>\n<\/header>\n\n\n\n
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I have not received the tickets on my email<\/summary>\n

The purchase confirmation email with your tickets in pdf format may take up to 20 minutes to arrive to your email address. It is normal if you don\u2019t get it immediately<\/strong>. Please check your spam folder<\/strong> and, if you are a Gmail user, also your Social, Promotions and Updates tabs.<\/p>\n\n\n\n

If you still do not have your tickets after an hour, check if the amount of the tickets was charged<\/strong> in your bank account. In case the charge does not appear, probably your purchase did not go through.<\/p>\n\n\n\n

If you purchased your tickets with Seetickets<\/strong>, enter the details you used during the purchase here<\/a> to view and download your tickets.<\/p>\n<\/details>\n\n\n\n

I provided a wrong email address during the purchase<\/summary>\n

If you have purchased your tickets on\u00a0SeeTickets,\u00a0<\/strong>please access\u00a0your account<\/a>\u00a0using the wrong email address and the password you provided during the purchase process. Once logged, bottom right you will find the link \u201cMy Account\u201d. There you will be able to correct the email address and resend or download your tickets.<\/p>\n<\/details>\n\n\n\n

I cannot find my tickets<\/summary>\n

If you purchased your tickets with\u00a0Seetickets<\/strong>, enter the details you used during the purchase\u00a0here<\/a>\u00a0to view and download your tickets.<\/p>\n<\/details>\n\n\n\n

What are the conditions of access for minors?<\/summary>\n

Access for minors to concerts held in venues such as concert halls, pavilions or auditoriums<\/strong> will require payment of the normal ticket. Minors under 16 years old must be accompanied by a parent or legal guardian.<\/p>\n\n\n\n

Access by minors to any of the CRU\u00cfLLA BARCELONA events will require a ticket to be shown at the venue access control. In the event that accompanying the minor is a requirement for access to the venues, the father, mother or legal guardian will have to present their ID card and family book or equivalent legal document that accredits the relationship between the accompanying person and the minor. The minor and the accompanying person, if applicable, must carry their ID card or equivalent identification document at all times in case the Organisers require proof of identity. Likewise, minors up to 15 years of age (included) will be identified with a bracelet that must be visible at all times.<\/p>\n\n\n\n

In the event that the person accompanying the minor is not the father, mother or legal guardian, the accompanying person must present an authorisation signed by the father, mother or legal guardian of the minor, together with a photocopy of the DNI of the father, mother or legal guardian and the family book or equivalent legal document that accredits the relationship of the person authorising the minor with the minor.<\/p>\n\n\n\n

In any case, the person responsible for the minor will have to sign a document exonerating the organizer from liability, which will be provided for this purpose at the entrance to the venues and which can be downloaded directly from this link<\/a>. The accompanying person will be responsible for any action or omission of the minor during the stay at the venues.<\/p>\n\n\n\n

The Organisers will provide ear plugs or headphones to reduce the effects of sound volume, if requested by those accompanying minors.<\/p>\n\n\n\n

Disclaimer document<\/strong><\/em><\/a><\/p>\n<\/details>\n\n\n\n

What are the terms and conditions of the tickets?<\/summary>\n

Click\u00a0HERE<\/a>\u00a0to read the detailed terms and conditions of the tickets.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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